Question 1

What are your office hours?

Accepted Answer

We are open Monday through Friday from 9:00 AM to 6:00 PM. We are closed on weekends and major holidays.

Question 2

Where is Angeles Medical Clinic located?

Accepted Answer

We are located at 204 E Pico Blvd, Los Angeles, CA 90015, in the heart of Downtown Los Angeles. We are easily accessible from the 101 and 110 freeways.

Question 3

Do you offer telehealth / virtual visits?

Accepted Answer

Yes! We offer telehealth appointments for eligible visit types including follow-ups, medication management, and certain consultations. You can request a virtual visit when booking your appointment online or by calling our office.

Question 4

How do I access the patient portal?

Accepted Answer

You can access our patient portal by clicking the 'Patient Portal' button on our website or by visiting followmyhealth.com. Through the portal, you can view test results, request prescription refills, message your doctor, and manage your appointments.

Question 5

What should I bring to my first visit?

Accepted Answer

Please bring a valid photo ID, your insurance card, a list of current medications, any relevant medical records or imaging, and completed new patient paperwork (available on our patient portal). We recommend arriving 15 minutes early to complete check-in.

Question 6

What insurance plans do you accept?

Accepted Answer

We accept most major insurance plans including Aetna, Anthem, Blue Cross Blue Shield, Cigna, United Healthcare, Medicare, Humana, Kaiser Permanente, and Health Net. Please call us at (213) 457-4000 to verify your specific plan.

Question 7

Do you accept Medicare or Medicaid?

Accepted Answer

Yes, we accept both Medicare and Medi-Cal (California's Medicaid program). Please bring your Medicare or Medi-Cal card to your appointment.

Question 8

What if I don't have insurance?

Accepted Answer

We offer competitive self-pay rates and can discuss payment plans for uninsured patients. We believe everyone deserves access to quality healthcare. Please contact our billing department for more information about our self-pay options.

Question 9

Do you offer payment plans?

Accepted Answer

Yes, we offer flexible payment plans for patients who need them. Our billing team will work with you to create a plan that fits your budget. We also accept all major credit cards, debit cards, and HSA/FSA cards.

Question 10

How do I schedule an appointment?

Accepted Answer

You can schedule an appointment online through our website, through the patient portal, or by calling our office at (213) 457-4000. Online booking is available 24/7 for your convenience.

Question 11

Do you offer same-day appointments?

Accepted Answer

Yes, we reserve same-day appointment slots for urgent care needs. Call our office as early as possible in the morning to check availability. For medical emergencies, please call 911 or go to the nearest emergency room.

Question 12

What is your cancellation policy?

Accepted Answer

We ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer that time slot to another patient who may need it. Repeated no-shows may result in a cancellation fee.

Question 13

How long will my appointment last?

Accepted Answer

New patient visits typically last 45-60 minutes, while follow-up appointments are usually 20-30 minutes. Specialized consultations may take longer. We always strive to give you the time you need.

Question 14

What medical services do you offer?

Accepted Answer

We offer over 18 services including Primary Care, Urgent Care, Telehealth, Dermatology, Skincare & Aesthetics, Neurology, Pain Management, Wound Care, Infectious Disease & HIV/PrEP, Weight Loss, Addiction Medicine, Occupational Health, Rehab Services, Functional & Eastern Medicine, Concierge & VIP Medicine, Entertainment & Corporate Onsite, Immigration Physicals, and Personal Injury & Medical-Legal services.

Question 15

Do you provide lab services on-site?

Accepted Answer

Yes, we have a full-service lab on-site for blood work, urinalysis, and other routine tests. Most results are available within 24-48 hours and can be viewed through the patient portal.

Question 16

Do you offer vaccinations and immunizations?

Accepted Answer

Yes, we provide a full range of vaccinations for adults and children including flu shots, COVID-19 vaccines, childhood immunizations, travel vaccines, and shingles vaccines. Walk-ins are welcome for flu shots during flu season.

Question 17

How do I sign up for the patient portal?

Accepted Answer

New patients receive a portal registration email after their first visit. You can also ask the front desk to send you a registration link, or visit followmyhealth.com and click 'Register New Account.' You'll need the email address on file with our office.

Question 18

Can I message my doctor through the portal?

Accepted Answer

Yes! Our secure messaging system allows you to send non-urgent messages directly to your care team. Messages are typically responded to within 1-2 business days. For urgent matters, please call our office directly.

Question 19

How do I request a prescription refill?

Accepted Answer

You can request prescription refills through the patient portal, by calling our office, or by having your pharmacy send us a refill request. Please allow 2-3 business days for processing. The patient portal is the fastest method.

Frequently Asked Questions

Frequently Asked Questions